Ellie Skin & Laser · Legal
Privacy policy.
This policy explains what personal information Ellie Skin & Laser collects, why we collect it, and the choices you have. We keep it short and plain-spoken because that is how privacy should be.
Who we are
Ellie Skin & Laser is the data controller for the personal information collected through this website and at the clinic. That means we decide how and why your information is used, and we are responsible for looking after it.
What we collect
When you book or enquire: your name, contact details and anything you tell us about your appointment.
When you visit: treatment records, skin assessments, notes about suitability and aftercare, and your appointment history.
When you pay: payment details are handled by our payment provider — we see the confirmation and a reference, not your full card details.
How we use it
To run your appointments — booking, confirming, reminding and following up.
To keep safe, accurate treatment records so that every visit builds properly on the last one.
To improve the clinic — understanding which treatments help people most.
To send you marketing, only where you have specifically agreed to receive it, and only until you change your mind.
Legal bases
We rely on: performance of a contract (providing your treatment), legitimate interests (running and improving the clinic, where this does not override your rights), legal obligation (record-keeping requirements), and consent (marketing and anything else we ask you to agree to).
How long we keep it
Treatment records are kept for as long as professional guidance and legal requirements require, then securely deleted. Booking and enquiry details are kept for a shorter period. Marketing consent lasts until you withdraw it.
Who we share it with
We share information only with providers who help us run the clinic — booking software, payment processing, email and messaging — under agreements that require them to protect it. We never sell your personal information.
Your rights
Under UK data protection law you can: ask for a copy of your information; ask us to correct it; ask us to delete it or restrict how we use it; object to processing based on legitimate interests; receive your information in a portable format; and withdraw consent at any time where we relied on it.
To exercise any of these rights, contact us at the clinic. If you are unhappy with how we handle your information you can complain to the Information Commissioner’s Office.
Cookies
This website uses the minimum cookies needed to work — remembering your language and keeping the site secure. We do not use advertising trackers.